About me
PL
Online Reservation System
A handwritten schedule sheet lies on the counter. The phone rings for the eleventh time in an hour as a client wants to reschedule an appointment. Two Facebook messages and three emails requesting reservations await a response. The assistant has to interrupt her work for the third time today to take another booking. As a result, overlapping schedules, unrecorded visits, and moments when staff unnecessarily wait for clients who never show up occur. Meanwhile, the competition is calmly serving customers, and their schedule is automatically filled, even when the office is closed.
What exactly will I do to free you from the reservation chaos?
  1. Implement an intuitive online reservation system - I will implement a modern platform tailored to the specifics of your business, working on all devices, from computers to smartphones
  1. Customize the interface to your brand:
  • Consistent with your visual identity (colors, fonts, style)
  • Available in Icelandic and English for local and foreign customers
  • User-friendly and simple to use, eliminating technological barriers
  1. Integrate the system with your business infrastructure:
  • Synchronization with Google Calendar and other planning tools
  • Connection to the customer database and history of their visits
  • Integration with the payment system for collecting deposits and prepayments
  • Integration with marketing tools for automatic follow-up
  1. Implement advanced management features:
  • Intelligent time buffers between appointments
  • Automatic blocking of vacation periods and unavailability
  • Management of availability of individual employees and resources
  • Reminder and confirmation system to minimize no-shows
  1. Implement communication automation:
  • Instant reservation confirmations via SMS and email
  • Reminders 24 hours before the appointment with a confirmation option
  • Notifications about the availability of preferred appointment times
  • Requests for feedback after the service is completed
  1. Configure the management panel - I will prepare an intuitive dashboard with a calendar view, occupancy statistics, and the ability to easily make changes
  1. Train your team - I will provide comprehensive training on system operation, exception management, and utilization of all platform capabilities
Specific benefits that will transform your business:
  • 89% reduction in time spent on reservation management (average 7-12 hours per week)
  • 94% decrease in unanswered phone calls and unhandled inquiries
  • 72% drop in client no-shows thanks to automatic reminders
  • 23% increase in calendar occupancy through optimal use of available appointment times
  • Acquisition of new clients who prefer online reservations (average 31% growth)
Measurable results: The online reservation system pays for itself on average within 6 weeks, generating additional revenue from visits that would otherwise have been lost, and saving valuable staff time.
In a time when 67% of clients prefer self-service online reservations over phone, and 78% choose companies offering this option, a traditional schedule management system is no longer just an inconvenience - it is a real threat to the competitiveness of your business.